Responsible Gaming at xbajer

▶Our Commitment to Safe Play

At xbajer, we believe that gambling should always remain a leisure activity — one that adds excitement to your day, not anxiety. Whether you enjoy cricket betting on the Bangladesh Premier League, spinning the reels on your favourite slots, or testing your instincts at the live casino tables, the experience should be fun and firmly within your control.

We actively monitor account activity for patterns that may indicate problem gambling behaviour. Where our systems flag a concern, our responsible gaming team may reach out proactively to check in, provide resources, or suggest account tools. This is not about restricting your freedom — it is about making sure xbajer remains a place you can enjoy sustainably for the long term.

We also encourage friends and family members who are concerned about a loved one's gambling habits to contact us at [email protected]. Our team treats all such contacts with complete confidentiality and sensitivity.

▶What Is Problem Gambling?

Problem gambling occurs when a person can no longer control the urge to gamble despite negative consequences to their finances, relationships, mental health, or daily responsibilities. It can develop gradually and is not always obvious to the person experiencing it. Recognising the early warning signs is the first step toward regaining control.

The following signs may indicate that gambling has moved from entertainment to a problem:

• Spending more money on gambling than you can afford to lose
• Chasing losses — continuing to bet in order to win back money already lost
• Lying to family or friends about how much time or money you spend gambling
• Borrowing money or selling possessions to fund your gambling activity
• Feeling anxious, irritable, or restless when you are unable to gamble
• Neglecting work, study, family, or social commitments because of gambling
• Using gambling as a way to escape stress, depression, or difficult emotions
• Repeatedly trying and failing to cut down or stop gambling

If any of these descriptions feel familiar, please read on. The tools and support outlined on this page are here for you, and using them is a sign of strength, not weakness.

▶Deposit Limits in Detail

xbajer allows you to set a personal deposit limit expressed in Bangladeshi Taka (৳). You can define a limit per day, per week, or per calendar month — or all three simultaneously, whichever is most useful for managing your budget. Once your chosen limit is reached, no further deposits will be accepted until the relevant period resets.

You may lower your deposit limit at any time and the change takes effect immediately. If you wish to raise a limit you have previously set, the increased limit will only apply after a 24-hour review period. This deliberate delay gives you time to reconsider and is a core part of how xbajer's responsible gaming framework operates. We strongly encourage all players — not only those who feel they have a problem — to set a deposit limit as a default healthy habit from the moment they open their account.

▶Time-Out and Self-Exclusion

Sometimes a break is the best decision you can make. xbajer's time-out feature lets you pause your account for a predefined period without permanently closing it. During a time-out, you will not be able to log in, make deposits, or place bets. Any pending withdrawals will continue to be processed normally. Time-out periods available are: 24 hours, 3 days, 7 days, and 30 days.

If you feel that gambling has become a serious problem and you need a longer break, self-exclusion is the right option. Self-exclusion closes your xbajer account for a minimum of six months, with options extending to one year or permanently. During the exclusion period, xbajer will also suppress any marketing communications to you. To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred duration. We will process your request within 24 hours.

After a self-exclusion period ends, reactivating your account requires a deliberate, in-person-equivalent request process and a further cooling-off window. We do not allow automatic reactivation, and we do not send re-engagement offers to players who have self-excluded.

▶Protecting Minors

xbajer maintains a strict 21+ only policy. Every player must verify their age during the account registration process by submitting a valid government-issued identification document such as a National Identity Card (NID), passport, or driving licence. Accounts that cannot be verified as belonging to an adult aged 21 or above are suspended immediately and any deposited funds are returned through the original payment method.

If you share a device with younger family members, we strongly recommend using device-level parental controls or filtering software to prevent underage access to gambling websites. Several reputable filtering tools are available that can block gambling-related content across all apps and browsers on a shared device. Keeping your xbajer login credentials private and never saving your password on shared devices are simple but effective protective measures.

▶Tips for Keeping Gambling Enjoyable

The vast majority of xbajer players gamble responsibly and never experience problems. These practical habits help keep it that way:

• Treat gambling as entertainment, not income. Only ever bet money you have set aside specifically for leisure — never money earmarked for rent, groceries, bills, or savings.
• Set a budget before you start and stick to it regardless of whether you are winning or losing. Once the budget is spent, your session ends.
• Do not chase losses. Losses are part of gambling. Trying to win back money you have lost by betting more is one of the fastest routes to a gambling problem.
• Take regular breaks. Use the session time limit tool to prompt yourself to step away periodically. Continuous, uninterrupted play clouds judgement.
• Balance gambling with other activities. A healthy relationship with gambling means it occupies a small, defined part of your leisure time — not the majority of it.
• Never gamble under the influence of alcohol, medication, or extreme stress or emotion. These states impair decision-making and lead to bets you may later regret.